Refund policy

Return & Refund Policy

Money Back Guarantee

We offer a 30-day money back guarantee from the date your order is delivered. If you are not satisfied with your purchase, you may request a return within 30 days.

Eligibility

Returned items must include all original components. The product may be tested for fit and comfort; however, excessive damage, misuse, or missing parts may affect eligibility A receipt or order number is required as proof of purchase.

How To Start A Return

To initiate a return, please contact us at sales@nanocpap.com with your order number. Once approved, we will provide the correct return instructions and address based on your location. Items sent back without prior approval will not be accepted.

Customer Support Response Time

Our support team responds to all inquiries within 24 business hours, Monday–Friday. During peak periods, response times may extend slightly, but we are committed to resolving all requests as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

Once the returned item is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can resolve the issue promptly.

Partial Refunds

In certain cases, we may offer a partial refund without requiring a return at our discretion.

Exchanges

The fastest way to exchange an item is to return the product (if eligible) and place a new order separately once your return has been accepted.

Priority Processing & Tips

Priority Processing and any optional tips added at checkout are service-based fees used to expedite order handling and support operations. These charges are non-refundable once the order has been placed, regardless of order status, return requests, or cancellations.

European Union 14-Day Cooling-Off Period

If your order was shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must still be in unused, new condition, with tags, in original packaging, and proof of purchase provided.